Privacy Policy

1. Introduction

IsleBooks POS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale service ("Service"), including when you connect to third-party services like QuickBooks.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Account credentials and authentication information
• Payment and billing information
• Communication preferences and support requests

2.2 Business Data

Through your use of our Service, we collect and process:

• Transaction records and sales data
• Inventory information and product catalogs
• Customer information you input into the system
• Financial reports and analytics data
• Integration data from connected services (e.g., QuickBooks, WooCommerce)

2.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses, browser type, and operating system
• Device identifiers and usage patterns
• Log files, cookies, and similar tracking technologies
• Performance metrics and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our POS services
• Account Management: To create and manage your account, process payments
• Customer Support: To respond to your inquiries and provide technical support
• Communication: To send service-related notifications and updates
• Analytics: To analyze usage patterns and improve our Service
• Compliance: To comply with legal obligations and protect against fraud
• Integration Services: To facilitate connections with third-party services like QuickBooks

4. Third-Party Integrations

4.1 QuickBooks Integration

When you connect your IsleBooks POS account to QuickBooks, we:

• Access and sync your QuickBooks financial data as authorized by you
• Store QuickBooks authentication tokens securely
• Process data exchanges between our Service and QuickBooks
• Comply with Intuit's security and privacy requirements

Your QuickBooks data is also subject to Intuit's Privacy Policy. We do not access more QuickBooks data than necessary to provide the integration service.

4.2 Other Third-Party Services

We may integrate with other services including WooCommerce, payment processors, and shipping providers. Each integration is subject to the respective service's privacy policy and terms of service.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Backups: Automated backups with secure storage
• Security Monitoring: Continuous monitoring for potential security threats
• Compliance: Regular security audits and compliance assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as hosting providers, payment processors, and customer support tools.

6.2 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account Data: Retained while your account is active
• Transaction Records: Retained for 7 years for tax and audit purposes
• Support Records: Retained for 3 years after case resolution
• Marketing Data: Retained until you opt out or request deletion

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the Contact section below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the Maldives. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into Service usage and performance

You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may provide additional notice such as email notification.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

15. Compliance Statement

This Privacy Policy has been designed to comply with applicable data protection regulations including GDPR (where applicable) and requirements for integration with services such as QuickBooks. We are committed to maintaining the highest standards of data protection and privacy.